Returns/Exchange

Guarantee

All our products are made of 100% natural human hair. As each bundle comes from individual people, we cannot guarantee hair color or texture. We will, however, make every effort to match your order to meet your desired requirements.

REFUND / EXCHANGE POLICY

Must be made within 7 days of Purchase and meet the criteria outlined below:

  • We will refund the purchase amount of the product and not the shipping cost.
  • Hair must NOT have been installed, colored, cut, or altered in any manner
  • The hair must be in its original bundle and not be untied at the top.
  • The hair must be in its original packaging.
  • Returned packages must include a copy of the original invoice.
  • Shipping and handling are the responsibility of the customer.
  • Merchandise must be physically received at our corporate office before a return can be granted.
  • The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
  • Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
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