Frequently Asked Questions

These are some frequently asked questions from our customers here, and we hope that they are useful for you.

How can I pay for my ordered?

You can pay for your hair by one of these five payment processing systems: DISCOVER, Mastercard, PayPal, Skrill and VISA.

How can I check my package?

You will receive a shipment confirmation email along with a tracking number to shipment of your package.

Where is my package shipped from?

Your package is shipped from our company which is located in Hanoi, Vietnam.

How can I get more information about the hair?

If you are not clear about anything or you have any questions, you can choose one of our supporters online at the end of our website. It is an honor for us to support you.

What if my package is not like what I ordered, can I have any compensation?

If your package is not like what you ordered, you are offered two following options:

  • You can return it and we will send you a new product, or the one you have ordered
  • You return the wrong product and we will refund you.

Specific details about situations like this can be find in Retunrs/Exchange part on our website.

What is the best hair extension?

The definition of the best hair extension depends on your requirement. Each kind of hair extensions have its own advantages and disadvantages. For example, tape hair extension is very easy to apply. On the other hand, Tip hair extension makes your hair look more natural. In short, you should choose hair extension following your purpose to get the best result.

Can I dye my hair extensions?

Our hair extensions are from 100% Vietnamese women hair, so they keep all the natural features of real hair. You can dye your hair extensions if you want without worrying about the damage. However, abusing dying chemical will lead to shortening the lifespan of your hair extension.